{"id":146,"date":"2026-02-22T18:16:26","date_gmt":"2026-02-22T18:16:26","guid":{"rendered":"https:\/\/medshop.medstuffies.com\/?page_id=146"},"modified":"2026-03-23T19:21:37","modified_gmt":"2026-03-23T19:21:37","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/medshop.medstuffies.com\/?page_id=146","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"146\" class=\"elementor elementor-146\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-361dff4 e-con-full e-flex e-con e-parent\" data-id=\"361dff4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1782072 elementor-widget elementor-widget-html\" data-id=\"1782072\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n    @import url('https:\/\/fonts.googleapis.com\/css2?family=Manrope:wght@400;500;700;800&display=swap');\r\n\r\n    \/* --- RESET & BASE STYLES --- *\/\r\n    .rp-wrapper {\r\n        font-family: 'Manrope', sans-serif;\r\n        color: #334155;\r\n        line-height: 1.6;\r\n        box-sizing: border-box;\r\n        background-color: #F8FAFC;\r\n    }\r\n    .rp-wrapper *, .rp-wrapper *::before, .rp-wrapper *::after {\r\n        box-sizing: border-box;\r\n    }\r\n    \r\n    html { scroll-behavior: smooth; 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align-items: center; gap: 8px;\r\n        background: rgba(255,255,255,0.1); border: 1px solid rgba(255,255,255,0.2);\r\n        color: #E2E8F0; font-size: 11px; font-weight: 800; text-transform: uppercase; letter-spacing: 1px;\r\n        padding: 8px 16px; border-radius: 50px; margin-bottom: 24px;\r\n    }\r\n    .rp-hero-title {\r\n        color: white; font-size: 56px; font-weight: 900; line-height: 1.1; margin: 0 0 24px 0;\r\n    }\r\n    .rp-gradient-text {\r\n        background: linear-gradient(90deg, #F472B6, #A78BFA);\r\n        -webkit-background-clip: text; -webkit-text-fill-color: transparent;\r\n    }\r\n    .rp-hero-sub {\r\n        color: #94A3B8; font-size: 20px; max-width: 700px; margin: 0 auto 40px auto;\r\n    }\r\n    .rp-updated {\r\n        font-size: 12px; font-weight: 700; color: #64748B; text-transform: uppercase; letter-spacing: 1px;\r\n    }\r\n\r\n    \/* --- MAIN LAYOUT --- *\/\r\n    .rp-container {\r\n        max-width: 1200px;\r\n        margin: -120px auto 100px auto;\r\n        padding: 0 20px;\r\n        display: grid;\r\n        grid-template-columns: 280px 1fr; \/* Sidebar | Content *\/\r\n        gap: 60px;\r\n        position: relative;\r\n        z-index: 10;\r\n    }\r\n\r\n    \/* --- SIDEBAR --- *\/\r\n    .rp-sidebar { display: block; }\r\n\r\n    .rp-toc {\r\n        background: white; border-radius: 24px; padding: 20px;\r\n        border: 1px solid #E2E8F0;\r\n        position: sticky; top: 120px;\r\n        box-shadow: 0 4px 6px -1px rgba(0,0,0,0.02);\r\n    }\r\n    .rp-toc-title {\r\n        font-size: 11px; font-weight: 800; color: #94A3B8; text-transform: uppercase; letter-spacing: 1px;\r\n        margin-bottom: 10px; display: block; padding-left: 10px;\r\n    }\r\n    .rp-toc-link {\r\n        display: block; padding: 10px 15px; border-radius: 10px;\r\n        color: #64748B; font-size: 14px; font-weight: 700; text-decoration: none;\r\n        transition: all 0.2s;\r\n    }\r\n    .rp-toc-link:hover { background: #F1F5F9; color: var(--rp-dark); }\r\n\r\n    \/* --- CONTENT BOX --- *\/\r\n    .rp-content {\r\n        background: white; 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height: 40px; border-radius: 10px;\r\n        display: flex; align-items: center; justify-content: center; flex-shrink: 0;\r\n        box-shadow: 0 2px 5px rgba(0,0,0,0.05);\r\n    }\r\n    \r\n    .rp-alert-title { font-weight: 800; color: #0F172A; font-size: 14px; margin-bottom: 5px; display: block; }\r\n    .rp-alert-text { font-size: 14px; color: #64748B; margin: 0; }\r\n\r\n    \/* Warning\/Info Variants *\/\r\n    .rp-warning { background: #FEF2F2; border-color: #FEE2E2; }\r\n    .rp-warning .rp-alert-icon { color: #DC2626; }\r\n    .rp-warning .rp-alert-title { color: #9F1239; }\r\n    .rp-warning .rp-alert-text { color: #BE123C; }\r\n\r\n    .rp-info { background: #EFF6FF; border-color: #DBEAFE; }\r\n    .rp-info .rp-alert-icon { color: #2563EB; }\r\n    .rp-info .rp-alert-title { color: #1E40AF; }\r\n    .rp-info .rp-alert-text { color: #1E3A8A; }\r\n\r\n    \/* Contact Grid *\/\r\n    .rp-contact-grid {\r\n        display: grid; grid-template-columns: 1fr 1fr; gap: 20px;\r\n    }\r\n    .rp-contact-card {\r\n        background: #F8FAFC; 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}\r\n        \r\n        .rp-content { \r\n            padding: 30px 20px; \/* Smaller padding *\/\r\n            border-radius: 24px; \r\n        }\r\n        \r\n        .rp-contact-grid { \r\n            grid-template-columns: 1fr; \/* Stack Contact Cards *\/\r\n        }\r\n        \r\n        .rp-alert { \r\n            flex-direction: column; \/* Stack Icon & Text *\/\r\n            gap: 10px; \r\n        }\r\n        \r\n        .rp-contact-card {\r\n            flex-direction: column;\r\n            text-align: center;\r\n        }\r\n    }\r\n<\/style>\r\n\r\n<div class=\"rp-wrapper\">\r\n\r\n    <!-- HERO -->\r\n    <div class=\"rp-hero\">\r\n        <div class=\"rp-glow-1\"><\/div>\r\n        <div class=\"rp-glow-2\"><\/div>\r\n        \r\n        <div style=\"position: relative; z-index: 2;\">\r\n            <div class=\"rp-hero-badge\">\r\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\/><polyline points=\"14 2 14 8 20 8\"\/><line x1=\"16\" y1=\"13\" x2=\"8\" y2=\"13\"\/><line x1=\"16\" y1=\"17\" x2=\"8\" y2=\"17\"\/><polyline points=\"10 9 9 9 8 9\"\/><\/svg>\r\n                &nbsp; Legal Documents\r\n            <\/div>\r\n            <h1 class=\"rp-hero-title\">Refund <span class=\"rp-gradient-text\">Policy.<\/span><\/h1>\r\n            <p class=\"rp-hero-sub\">Clear guidelines on returns, refunds, and cancellations.<\/p>\r\n            <div class=\"rp-updated\">Effective Date: August 10, 2025<\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <!-- MAIN CONTAINER -->\r\n    <div class=\"rp-container\">\r\n        \r\n        <!-- SIDEBAR -->\r\n        <aside class=\"rp-sidebar\">\r\n            <div class=\"rp-toc\">\r\n                <span class=\"rp-toc-title\">Quick Navigation<\/span>\r\n                <a href=\"#general\" class=\"rp-toc-link\">1. General Refunds<\/a>\r\n                <a href=\"#exceptions\" class=\"rp-toc-link\">2. Non-Refundable Items<\/a>\r\n                <a href=\"#process\" class=\"rp-toc-link\">3. Refund Process<\/a>\r\n                <a href=\"#contact\" class=\"rp-toc-link\">4. Contact Us<\/a>\r\n            <\/div>\r\n        <\/aside>\r\n\r\n        <!-- CONTENT -->\r\n        <main class=\"rp-content\">\r\n            \r\n            <p class=\"rp-p\">\r\n                Thank you for your purchase from MEDstuffies. We want you to be completely satisfied, but please note our policy regarding returns and refunds.\r\n            <\/p>\r\n            <div class=\"w-full h-px bg-slate-100\" style=\"margin-bottom: 40px;\"><\/div>\r\n            \r\n            <!-- 1. General Refunds -->\r\n            <div id=\"general\" class=\"rp-section\">\r\n                <h2 class=\"rp-h2\"><span class=\"rp-num\">1.<\/span> General Refunds<\/h2>\r\n                <p class=\"rp-p\">\r\n                    If you are not completely satisfied with your purchase, you may be eligible for a refund. To be eligible, you must request the refund within <strong>2 days<\/strong> of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.\r\n                <\/p>\r\n                \r\n                <div class=\"rp-alert rp-info\">\r\n                    <div class=\"rp-alert-icon\">\r\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 6 12 12 16 14\"\/><\/svg>\r\n                    <\/div>\r\n                    <div>\r\n                        <span class=\"rp-alert-title\">48-Hour Window<\/span>\r\n                        <p class=\"rp-alert-text\">Refund requests must be submitted within 2 days of purchase. Requests made after this period will not be eligible.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <!-- 2. Exceptions -->\r\n            <div id=\"exceptions\" class=\"rp-section\">\r\n                <h2 class=\"rp-h2\"><span class=\"rp-num\">2.<\/span> Exceptions: Non-Refundable<\/h2>\r\n                <p class=\"rp-p\">\r\n                    Please note that due to the nature of our services, the following items cannot be returned or exchanged:\r\n                <\/p>\r\n                <div class=\"rp-alert rp-warning\">\r\n                    <div class=\"rp-alert-icon\">\r\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M10.29 3.86L1.82 18a2 2 0 0 0 1.71 3h16.94a2 2 0 0 0 1.71-3L13.71 3.86a2 2 0 0 0-3.42 0z\"\/><line x1=\"12\" y1=\"9\" x2=\"12\" y2=\"13\"\/><line x1=\"12\" y1=\"17\" x2=\"12.01\" y2=\"17\"\/><\/svg>\r\n                    <\/div>\r\n                    <div>\r\n                        <span class=\"rp-alert-title\">Workshop Fees Are Non-Refundable<\/span>\r\n                        <p class=\"rp-alert-text\">All in-person Workshop fees, Personalized Items, and Digital Goods (downloaded files) are final sale.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n                <p class=\"rp-p\">For defective or damaged products from the MEDstore, please contact us to discuss a possible refund or exchange.<\/p>\r\n            <\/div>\r\n\r\n            <!-- 3. Process -->\r\n            <div id=\"process\" class=\"rp-section\">\r\n                <h2 class=\"rp-h2\"><span class=\"rp-num\">3.<\/span> Refund Process<\/h2>\r\n                <ul class=\"rp-list\">\r\n                    <li><strong>Request:<\/strong> Contact our support team to initiate the return.<\/li>\r\n                    <li><strong>Review:<\/strong> Once we receive your returned item and confirm its condition, we will process your refund.<\/li>\r\n                    <li><strong>Timeline:<\/strong> Please allow <strong>7 days<\/strong> from the date we receive your item for the refund to be processed. We will notify you by email once it's complete.<\/li>\r\n                <\/ul>\r\n                <p class=\"rp-p\" style=\"font-size:14px; font-style:italic;\">* You will be responsible for all return shipping charges. We recommend using a trackable shipping method.<\/p>\r\n            <\/div>\r\n\r\n            <!-- 4. Contact -->\r\n            <div id=\"contact\" class=\"rp-section\" style=\"margin-bottom:0; border-top:1px solid #F1F5F9; padding-top:40px;\">\r\n                <h2 class=\"rp-h2\"><span class=\"rp-num\">4.<\/span> Questions?<\/h2>\r\n                <p class=\"rp-p\">If you have any questions about our return policy, please contact us:<\/p>\r\n                \r\n                <div class=\"rp-contact-grid\">\r\n                    <!-- Email -->\r\n                    <div class=\"rp-contact-card\">\r\n                        <div class=\"rp-c-icon\">\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z\"\/><polyline points=\"22,6 12,13 2,6\"\/><\/svg>\r\n                        <\/div>\r\n                        <div>\r\n                            <span style=\"display:block; font-size:11px; font-weight:700; color:#94A3B8; text-transform:uppercase;\">Email<\/span>\r\n                            <h4 style=\"font-size:16px; font-weight:800; color:#0F172A; margin:0;\">support@medstuffies.com<\/h4>\r\n                        <\/div>\r\n                    <\/div>\r\n                    \r\n                    <!-- Phone -->\r\n                    <div class=\"rp-contact-card\">\r\n                        <div class=\"rp-c-icon\">\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\r\n                        <\/div>\r\n                        <div>\r\n                            <span style=\"display:block; font-size:11px; font-weight:700; color:#94A3B8; text-transform:uppercase;\">Phone<\/span>\r\n                            <h4 style=\"font-size:16px; font-weight:800; color:#0F172A; margin:0;\">+962 79 833 5660<\/h4>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/main>\r\n    <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>&nbsp; Legal Documents Refund Policy. Clear guidelines on returns, refunds, and cancellations. Effective Date: August 10, 2025 Quick Navigation 1. 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